No returns
We do not accept returns of products, and we do not offer refunds on delivered items. A replacement is given only if the item arrives with a manufacturing defect or a shipping defect (damaged in transit). Change of mind, size or fit preferences, and minor colour differences due to screen settings or lighting are not reasons for replacement.
Unboxing video is mandatory
A clear, uncut unboxing video is a must for every replacement request. Requests without an unboxing video cannot be accepted.
Your video must:
- Start before you open the sealed parcel, showing the shipping label with your name and order number.
- Be one continuous recording, with no cuts, pauses or edits, from opening the parcel until the product is fully shown.
- Clearly show the manufacturing defect or shipping damage.
Replacement for manufacturing or shipping defects
Replacement requests must be raised within 3 days of delivery. No replacements are accepted after 3 days from the delivery date.
- We replace an item only for a manufacturing defect or a shipping defect, supported by your unboxing video.
- After checking your video, we will send a replacement of the same item.
- The item must be unused and in its original packaging.
How to request a replacement
Email your order number and unboxing video to support@evariajewels.shop within 3 days of delivery. We will reply after reviewing it.
Cancellations
You can cancel an order before it is shipped by contacting us with your order number. The amount you paid will be refunded to your original payment method within 5 to 7 business days.